LinkedIn implemented a customer service question-answering system that combines Retrieval-Augmented Generation (RAG) with a knowledge graph constructed from historical issue tracking tickets, accounting for intra-issue structure and inter-issue relations.

Authors

• Person: Not available Organization: Evidently AI
  10 RAG examples and use cases from real companies - Evidently AI

Sources

• 10 RAG examples and use cases from real companies - Evidently AI www.evidentlyai.com Evidently AI via serper

Referenced by nodes (3)

• Knowledge Graph concept
• Retrieval-Augmented Generation (RAG) concept
• LinkedIn entity